Privacy policy and data protection

Transparency in how we collect and use your information

Introduction to our privacy practices

Your privacy matters to us. We collect personal information only when necessary to deliver our consultation services responsibly and in compliance with Australian regulations.

This policy explains how we collect, use, protect, and share your data. Please read it carefully to understand your rights and choices regarding your personal information.

Information we collect about you

We collect information directly from you, such as when you submit a form or contact us, and automatically from your device for technical and analytical purposes.

Direct information you provide

• Filling out contact forms on our website
• Subscribing to newsletters or updates
• Communicating via email or telephone
• Providing feedback during consultations
• Requesting follow-up appointments or information

Information collected automatically

• Device type and browser used to access the site
• IP address and geolocation broadly for analytics
• Pages and content you visit during your session
• Interaction with site features or CTAs
• Date and time of your site interactions

Use of your personal information

We use your data to provide services, respond to requests, improve our site, and comply with legal obligations. Your information is only shared when necessary and appropriate.

• Responding to your enquiries and requests
• Booking and managing consultations
• Conducting service-related communication
• Compliance with legislation and best practice
• Technical website operations and analytics
• Improvement of services and user experience
• Protecting site security and integrity

Our commitment: We are committed to safeguarding your personal data with robust security measures and clear privacy principles at every stage.

How we share your information

We only share data with service providers as required for operations, or if legally obligated. No information is sold or shared for unrelated marketing purposes.

Engagement of service providers

We carefully select service providers for areas such as website hosting or analytics, ensuring they operate under strict confidentiality agreements.

Legal disclosure obligations

We may disclose information to comply with Australian law or respond to official requests from authorities.

Anonymous statistical reporting

Usage data is anonymised when creating reports for business improvement.

Your privacy rights and choices

You have the right to request access, correction, or deletion of your personal data, plus additional rights under Australian law. Contact us to discuss your rights at any time.

• Request access to your personal data
• Request correction of incorrect data
• Request deletion of certain data
• Request data export or transfer
• Object to data processing for specific uses
• Request data processing restrictions

How we protect your information

We use strong technical and organisational safeguards to protect your data from unauthorised access or misuse.

Technical security measures

• Encryption of data during electronic transfer
• Regular system security and vulnerability testing
• Firewall and anti-malware protections
• Secure access restrictions for stored data

Organisational procedures for privacy

• Staff access limited by need and purpose
• Confidentiality training for all employees
• Regular policy reviews and updates
• Retained records managed as required by law

How long we retain your data

Your personal data is held only as long as necessary to deliver requested services or meet our legal obligations, after which it is securely deleted or anonymised.

• Account data held for the active service period
• Consultation notes stored securely temporarily
• Contact details and email interactions kept as needed
• Invoices and records retained for legal compliance
• Preferences for communication stored with consent

Details vary according to service and legal requirements.

International data transfers

We process and store data mainly in Australia. Any transfers comply with legal protections to maintain your privacy rights.

• Transfers limited to essential service providers
• Protections based on Australian privacy law
• Use of standard contractual clauses when required
• Supervision and review of all external transfers

Use of cookies and tracking

Cookies let us analyse trends, customise experiences, and ensure the website functions for every visit.

Types of cookies used

• Critical for security and basic operation
• Used for measuring and improving site speed
• Help tailor content based on your preferences
• Enable convenient navigation and use

You can manage your preferences through browser settings at any time.

Changes to this privacy policy

Policy updates are announced clearly on our site page and become effective once published here.

• We notify users of material changes
• Change date appears at this page’s top
• Updates are guided by new legal requirements
• Older policy versions always available on request

Your continued use implies acceptance after an update.

Contact for privacy matters

To request information or lodge a concern, please contact us at the details provided below.

naravontex

17 Gould Road, Herston, QLD 4006 Australia

Phone: +61751847149

Email: content@naravontex.com

This policy was last updated November 12, 2025

Policy effective as of November 12, 2025